3 birthdays for each contact, 3 reminders

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digitalni
Posts: 3
Joined: Fri Jan 11, 2019 1:41 pm

3 birthdays for each contact, 3 reminders

Post by digitalni » Fri Jan 11, 2019 1:51 pm

Hello,

My colleague is using the latest Pro/Paid version of DW Contacts Android App version 3.0.9.4, and he is having a very weird issue.

Every contact (private, and exchange-synchronized) is shown within DW Contacts as having 3 (three!) birthdays (all having exactly the same date).

My colleague has hundreds of contacts, and almost every day, when someone has a birthday, he gets 3 birthday notifications and this is driving him crazy.

He is using a Samsung phone (I think it is s9).

Could anyone, please, suggest what to do? I cleared the cache of the app, reinstalled it, but the issue remains.

Thank you very much for any ideas.

devin
Posts: 1160
Joined: Fri Oct 11, 2013 10:16 am

Re: 3 birthdays for each contact, 3 reminders

Post by devin » Sun Jan 27, 2019 2:42 am

Hello there
This is a problem with the contact database. Is the contact editor checking all events from the same contact account?

digitalni
Posts: 3
Joined: Fri Jan 11, 2019 1:41 pm

Re: 3 birthdays for each contact, 3 reminders

Post by digitalni » Sun Jan 27, 2019 2:45 pm

devin wrote:
Sun Jan 27, 2019 2:42 am
Hello there
This is a problem with the contact database. Is the contact editor checking all events from the same contact account?
Hi Devin, thank you for your reply.

There are now 2 colleagues (we all work at a hospital) and they have the same issue (3 birthdays) for every contact.

I will try to get screenshots which show this issue and post it here on the forums in the next few days.

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