Contact synchronization problem

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therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Contact synchronization problem

Post by therobbot » Thu Oct 20, 2016 7:10 pm

Hi,

I'm using Version 3.0.4.2 Pro on Android 5.1.

I'm not sure if this behavior is new or has been around longer. There seems to be a problem with the synchronization of the contacts with the telephone tab. In the contacts tab everything works as expected. I can add and delete contacts. But in the telephone tab, newly added contacts won't show and when I delete a contact it will still show. Everything is corrected once I remove and add any tab.

I have all my contacts shown in the telephone tab with last contacted on top.

If I can give more helpful information, let me know. I hope you will be able to fix this as it is slightly annoying having to remove and add tabs each time I delete or add a contact.

Thanks,

Tobias

devin
Posts: 1068
Joined: Fri Oct 11, 2013 10:16 am

Re: Contact synchronization problem

Post by devin » Sat Nov 05, 2016 8:49 am

Hello, in Phone tab, you see is contacts or call records?

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Sat Nov 05, 2016 2:18 pm

Contacts with recently contacted on top

devin
Posts: 1068
Joined: Fri Oct 11, 2013 10:16 am

Re: Contact synchronization problem

Post by devin » Sun Nov 20, 2016 1:28 pm

Sorry, my bad English.
I mean:
Is the "call history" or "contacts" displayed in the Phone tab?

If you choose to display the call log in the Phone tab, the call log is at the top of the list, and when you delete the contact, the call log will be there.

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Sun Nov 20, 2016 2:08 pm

Yeah, that's what I meant as well. The phone tab does not show the call log but only the contacts list. However I set the contacts list to be sorted by recently contacted on top.

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Mon Nov 21, 2016 10:11 am

Would it help if I sent you a backup of my settings?

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Thu Dec 22, 2016 9:24 pm

Any updates on this? I realized that now the recently contacted list also isn't updated anymore until I restart the app. So there is definitely something broken there.

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Tue Jan 03, 2017 8:18 am

Just a quick update: everything works again. I don't know what fixed it. I had to buy the app again since my 3 months subscription ended and after that all was well. :)

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Tue Jan 03, 2017 2:04 pm

I spoke too soon. It still doesn't work reliably.

Update: I found the reason for the last problem. I had to check to use the default SMS program.

devin
Posts: 1068
Joined: Fri Oct 11, 2013 10:16 am

Re: Contact synchronization problem

Post by devin » Sat Jan 14, 2017 4:57 am

Hello, sorry for the delay. Whether you have a large number of contacts causes a load delay.
I'm sorry I did not understand the last message.

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Mon Feb 06, 2017 8:06 pm

Hi, unfortunately the behavior is back. If I edit a contact name or delete a contact, the list on the contacts tab is correctly updated. But the contacts list on the telephone tab is not. I have to remove the telephone tab and add it again to make it update. Really strange since it seems to have worked for a while and now it is broken again. What information do you need to look into it?

devin
Posts: 1068
Joined: Fri Oct 11, 2013 10:16 am

Re: Contact synchronization problem

Post by devin » Tue Feb 07, 2017 1:30 am

Sorry, I no other recommendations. I test again it working in my device.

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Tue Feb 07, 2017 6:40 am

Is it possible for me to try your exact settings configuration so I can see if it has to do with some sort of setting?

therobbot
Posts: 27
Joined: Thu Sep 03, 2015 6:40 pm

Re: Contact synchronization problem

Post by therobbot » Tue Feb 07, 2017 7:37 am

I did a backup of the settings, then a reset to default settings and then loaded my old settings again. Now everything works again. We'll see for how long. But I guess I can live with it as long as a settings reset can fix it when it occurs again. Still it's a strange behavior.

devin
Posts: 1068
Joined: Fri Oct 11, 2013 10:16 am

Re: Contact synchronization problem

Post by devin » Mon Feb 13, 2017 3:07 am

Thank you for the message. If you can tell which setting is causing the failure, please tell me.

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